Lack of Follow Up Can Generate Bad Press

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Last month I attended an event to hear a speaker I had heard a lot about.  He was touted as a great presenter who had a pulse on what was going on between the generations.

He spoke to a very attention audience.  His presentation was great BUT, 48 hours later I was disappointed.  You see, during the Q&A portion of his talk, I asked a question that he admitted he didn’t know the answer to.  He even joked about not knowing the answer, which drew hearty laughter from the audience but a stunned look from me.  Publicly, he vowed to get a response to my question within 48 hours.

Well, its been 912 hours and nothing—not even an “I haven’t forgotten about your question” on Facebook where we’re connected.

Now I am feeling like I wasn’t important enough for him to think it was important enough to follow up.  Was it just about his book sales?  Yes, I bought a copy but I will never read it.

The lesson I’ve learned as an entrepreneur from this experience is this:  when you say you’re going to do something for someone—DO IT.  If you never find the answer or are just too busy–SAY SO.  People appreciate follow up communication or am I wrong?  Is it unfair to think busy people have no responsibility to you after their presentation is over?  If you don’t follow up, does someone have the right to put you on a social media blast and criticize you publicly?

He’s lucky I respect him enough not to mention his name here—but keep reading my posts because I just might.

 

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5 thoughts on “Lack of Follow Up Can Generate Bad Press

    1. Mitch,
      Sadly, these people are running around the country making losts of $$$ with their “expertise” but not offering much in the way of a personal connection. The person I’m talking about has made quite a name for himself in the “boomer circles” so he is very well respected. But now I know differently.

  1. Personally, when we have business, Follow up is the key for a communication with your clients and a tool for marketing and promoting your business. Thanks for sharing your knowledge =)
    Gabrielle recently posted..Trouble Conceiving

  2. I totally agreed. I recently placed an ad for a beauty show. It wasn’t cheap. The owner promised me a copy of the ad when published. Well it’s been two weeks, three emails, one phone call and one tweet later, and he has not responded. There is no excuse for this. I plan to wait until the end of the month. If he fails to respond by then, I am going to call him out on the web. Gone are the days when clients just put up with unprofessional behavior like this. Cheers

  3. Jeanetmarie,
    I’d be interested in hearing how your situation turns out and if you have a link to your post, please share it. When I contacted the person I wrote about in this post, he couldn’t even remember the question I had asked, which surprised me because he took great pains to get a laugh from the audience after I asked it and SWORE before all of us that he would get back to me. I have lost all respect for him: Cam Marsten.

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