Last month I attended an event to hear a speaker I had heard a lot about. He was touted as a great presenter who had a pulse on what was going on between the generations.
He spoke to a very attention audience. His presentation was great BUT, 48 hours later I was disappointed. You see, during the Q&A portion of his talk, I asked a question that he admitted he didn’t know the answer to. He even joked about not knowing the answer, which drew hearty laughter from the audience but a stunned look from me. Publicly, he vowed to get a response to my question within 48 hours.
Well, its been 912 hours and nothing—not even an “I haven’t forgotten about your question” on Facebook where we’re connected.
Now I am feeling like I wasn’t important enough for him to think it was important enough to follow up. Was it just about his book sales? Yes, I bought a copy but I will never read it.
The lesson I’ve learned as an entrepreneur from this experience is this: when you say you’re going to do something for someone—DO IT. If you never find the answer or are just too busy–SAY SO. People appreciate follow up communication or am I wrong? Is it unfair to think busy people have no responsibility to you after their presentation is over? If you don’t follow up, does someone have the right to put you on a social media blast and criticize you publicly?
He’s lucky I respect him enough not to mention his name here—but keep reading my posts because I just might.